Job description
About Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the worlds leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.For more details: https://www.rentokil-pestcontrolindia.comAbout The RoleThe Executive – Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work. The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job ResponsibilitiesCall Handling – Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customerDirecting / Assigning / Responding to Emails received on central Email id. iCABS – Ticket Assignment and co-ordination with concerned employees for status update. Change Negotiating Employee Invoice Forecast, Invoice Suspensions, Invoice Print and distribution. Generating Renewal report Generating Renewal letters for CSEs Renewing same price & price increase contracts Raising Termination requests in the portal Raising CR tickets for price decrease SHE related documentation. Fumigation Certification and updation in register whenever required. License Renewal, Compliance and Preparation for audit by inspector. Incentive Calculation for further submission.Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)Branch Customer Documentation – Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.Entering receipt and deposit slip into the system for collections. Adjustments for collections on behalf of other branches. Raising Credit note requests on the portal.Petty Cash portal management and local bank activities.Conveyance records for Technicians. Service Docket upload for KA.Any other activities assigned by the Branch Manager as per the Branch Dynamics.RequirementsKey Result Areas:ICabs Ticket ManagementOn time submission of reportsBranch DocumentationSupport accounts related activitiesCompetencies (Skills Essential To The Role)Good written & Verbal communicationAttention to detail & Ability to prioritize tasks under pressurePositive AttitudeAssertive and Self ConfidentEducational Qualification / Other RequirementAny Graduation degreeAt least 1 – 3 yrs experience in Back office administrationTyping SkillsComputer Skills with working knowledge of applications like word, excel. Languages: Local Language and EnglishRole Type / Key Working RelationshipsIndividual contributor roleExternal- Customers and customer representatives Internal – Sales, Operations, Business support functionBenefitsAre you interested Heres what you can expect when you join usOur values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance OrientationDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.Equal OpportunitiesRentokil believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individuals differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.